Lloyd Companies
  • Sioux Falls, SD, USA
  • Full Time

 

 

DESCRIPTION

The Admin/Trainer is responsible for directly assisting the Regional Manager team in performing all duties and functions required for efficient operation of the property management division, as well as directly overseeing the training of new employees in the areas of property management operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversee the operational training for Property Managers including:
    • Fair Housing
    • Policies & procedures
    • Phone skills/Customer service
    • Leasing/Sales
    • Day to day operations
    • Resident life cycle
    • Financial management
    • Reporting
  • Develop and organize departmental procedures and forms
  • Manage department files.
  • Set up and monitor CallMax for new and existing properties.
  • Serve as the Customer Experience Representative for Property Management, including assisting customers on the phone and in the office.
  • Develop, organize and operate regular manager and maintenance meetings.
  • Research available classes (webinars, conventions, etc.) for staff, coordinate attendance and confirm that all available certifications and credits are received. Ensure all staff is compliant.
  • Complete the eviction process when necessary and complete all required steps and documentation.
  • Complete periodic, onsite property audits.
  • Monitor state inspection requirements at the properties, notify appropriate staff of upcoming inspections, and ensure all documentation is filed.
  • Compile AR report data monthly. Complete and send out reports to appropriate parties.
  • Periodically serve as support to staff when new technology is incorporated and assist with any necessary data transfer.
  • Design and maintain misc. spreadsheets for reporting property information, etc.
  • Complete Status Change Forms when directed by the regional team members.
  • Request and ensure all items are ready for Day 1 orientation of new employees.
  • Send out appropriate seasonal reminders to site staff.
  • Complete the SDMHA Occupancy Survey twice a year and ensure the data is submitted by the deadline.
  • Assist Regionals with collections, walking units, misc. projects, put new policies in place, etc.
  • Serve as back up to Purchaser.
  • Assist with various projects
  • Perform all other duties assigned and those that may be necessary to achieve company and departmental goals.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities.

JOB REQUIREMENTS

  • Professional, courteous telephone etiquette.
  • Excellent and assertive customer service skills.
  • Excellent oral and written communication skills.
  • Excellent organizational skills.
  • Ability to handle confidential issues.
  • Ability to operate all standard office and copy center equipment.
  • Ability to perform basic mathematical functions.
  • Must be flexible.
  • Must be able to work well with a diverse group of people and individuals.
  • Must be able to effectively follow through.
  • Must be able to carry out multiple projects simultaneously.
  • Moderately advanced computer operation skills.
  • Regular and consistent attendance.

EDUCATION and/or EXPERIENCE

Residential Rental Agent License.  2-3 years property management experience. Associate or Bachelor's Degree preferred in a related field. 

LANGUAGE SKILLS

Ability to read, analyze, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest and percentages.  Ability to apply concepts of basic algebra. 

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger.  While this position is primarily a sedentary role; some standing and walking is required.

WORKING CONDITIONS

The job is performed in an office setting with occasional travel to properties.  

 SAFETY REQUIREMENTS

Must be aware and conform to all safety requirements when in the building, operating motor vehicles, or in the field performing duties for the company. 

 

Lloyd Companies
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